LET´S HELP

FAQ

Yes, Margot Bardot offers worldwide shipping to ensure customers everywhere can enjoy our collections. Shipping costs and delivery times vary depending on your location. Within Europe, delivery typically takes 1–5 business days, while international shipments may take 4–7 business days. We partner with trusted carriers to ensure your order arrives safely and on time. You will receive a tracking link once your order is dispatched, so you can monitor its journey. Please note that customs fees or taxes may apply for international orders, depending on your country’s regulations.

Once your order has been shipped, you will receive an email containing a tracking link. This link allows you to follow the progress of your shipment in real time. Tracking updates will include the current location of your package and an estimated delivery date. If you do not receive your tracking email or if there are any delays, please contact us at hi@margotbardot.com, and we will assist you in locating your order.

We offer several payment options to make your shopping experience as convenient as possible. You can pay using major credit cards, including Visa, Mastercard, and American Express, as well as PayPal, ApplePay, GooglePay, for secure online transactions. Additionally, we accept Klarna, which allows you to split your purchase into interest-free installments or pay later, depending on your preference. Klarna availability may vary depending on your location and eligibility. If you have any questions about payment options, feel free to contact us at hi@margotbardot.com for assistance.

To keep your Margot Bardot gold-plated and silver-plated brass fashion jewelry looking beautiful, proper care is essential. Avoid exposing your jewelry to moisture, water, or harsh chemicals such as perfumes, lotions, and cleaning products, as these can tarnish the plating. Always remove your jewelry before swimming, showering, or exercising to prevent damage from water and sweat. Store each piece in a dry, cool place, preferably in a soft pouch or separate compartment to avoid scratching or tangling with other items. Clean your jewelry gently with a soft, dry cloth to remove dirt or oils and restore its shine. Avoid using abrasive materials or harsh cleaning solutions, as these can wear down the plating. By following these simple steps, you can maintain the elegance and longevity of your Margot Bardot jewelry for years to come.

To keep your Margot Bardot hair accessories in excellent condition, proper care is essential. Avoid exposing your accessories to water, moisture, or harsh chemicals such as hair sprays, perfumes, or styling products, as these can damage the materials and finish. Gently clean your hair accessories with a soft, dry cloth to remove any buildup of oils or dirt. Store them in a dry, cool place, preferably in their original packaging or a soft pouch, to prevent scratches or damage. Avoid placing heavy items on top of your accessories to maintain their shape and structural integrity. By treating your Margot Bardot hair accessories with care, you can ensure they remain stylish and functional for years to come.

To preserve the beauty and longevity of your Margot Bardot jewelry, follow these general care instructions. Avoid exposing your jewelry to water, moisture, and harsh chemicals, such as perfumes, lotions, and cleaning products, as these can cause tarnishing or damage. Always remove your jewelry before swimming, showering, or engaging in activities that may cause sweating or abrasion. When not wearing your jewelry, store each piece in a dry, cool place, preferably in a soft pouch or a separate compartment to prevent scratches, tangling, or damage from other items. Clean your jewelry gently with a soft, dry cloth to remove dirt, oils, and fingerprints, avoiding abrasive materials or harsh cleaning solutions that could harm the finish. Handle your jewelry with care, and avoid dropping or bending delicate pieces. By following these steps, you can maintain the beauty and quality of your Margot Bardot jewelry for years to come.

Margot Bardot jewelry is crafted using premium materials, including gold-plated or silver-plated brass, ensuring both beauty and durability. These materials are carefully selected to provide a luxurious look while maintaining affordability. The plating process adds a layer of precious metal to create a high-shine, elegant finish. Some pieces may also incorporate other elements, such as high-quality crystals, stones, or enamel, which are detailed in the product descriptions. Our commitment to quality ensures that each piece is designed to last with proper care.

Yes, we accept returns and exchanges within 30 days of delivery, provided the items are unused, unworn, and in their original packaging with all tags intact. To initiate a return, contact us at hi@margotbardot.com with your order number and reason for the return. Once approved, you’ll receive instructions for shipping the item back to us. Please note that earrings and intimate items cannot be returned for hygiene reasons unless defective, and sale items are final sale unless faulty. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. Exchanges are subject to stock availability, and if the desired item is unavailable, you may choose an alternative or request a refund.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hi@margotbardot.com. Include your order number and photos clearly showing the issue. Once we verify the problem, we will arrange for a replacement, repair, or refund at no additional cost to you. We strive to ensure every order is perfect, and we’ll work quickly to resolve any issues to your satisfaction.

Yes, our jewelry comes beautifully packaged, making it ideal for gifting. Each piece is carefully presented in elegant packaging that reflects the sophistication of Margot Bardot. If you have specific gift requests or would like to include a personalized message, please contact us at hi@margotbardot.com, and we’ll do our best to accommodate your needs.

CONTACT US

Reach out to our customer service via your favorite contact methods

Email Us

Our client advisors will be delighted to answer your questions

WhatsApp Us

Our client advisors are at your service.