Frequently Asked Questions

Our customer care team is available from Monday until Friday from 10am to 8pm CET (Central European Time). Our team is ready to assist you with the following:

• Size and fit advice
• Detailed product information
• Delivery questions
• Exchange and return queries
• Placing orders

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days depending on your location.

Our support team is always happy to guide you at any step!

• 4,95€ (free shipping on orders over 65€)
• Delivery time - 2-3 business days

Austria, Croatia, Malta, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Slovenia, Sweden, Spain, United Kingdom, Bulgaria, Romania, Slovakia:

• 6,95€ (free shipping on orders over 65€)
• Delivery time - 2-3 business days

United States, Argentina, Brazil, Chile, Canada, Australia, Israel, Saudi Arabia:

• 12,95€ (free shipping on orders over 100€)
• Delivery time - 4-7 business days

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  

Your credit card information is only available to PayPal in order to complete the requested transaction and is not subsequently stored.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@margotbardot.om with the subject 'Returns' and include your order number, name and the reason for the return.
• Margot Bardot will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Our customer care team is available from Monday until Friday from 10am to 8pm CET (Central European Time). Our team is ready to assist you with the following:

• Size and fit advice
• Detailed product information
• Delivery questions
• Exchange and return queries
• Placing orders